1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed
or shipped on weekends or public holidays.

• Order verification and quality checks before dispatch
• Processing time: 24–72 hours (1–3 business days)
• You will receive a confirmation email once your order is shipped

2. Shipping Time

Delivery time depends on your location and the shipping method selected at checkout. Please note that
shipping times are estimates and may vary due to external factors such as customs, courier delays,
or high order volume.

• Local Shipping: 3–7 business days (if applicable)
• International Shipping: 7–20 business days
• Remote Areas: May take additional time depending on courier coverage

3. Shipping Charges

Shipping fees are calculated at checkout based on your location, order weight, and selected delivery method.
In some cases, we may offer free shipping promotions.

• Standard shipping rates apply unless stated otherwise
• Free shipping may be available on selected products or campaigns
• Any applicable shipping cost will be clearly shown before payment

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS (if enabled). You can use
this tracking number to monitor the status of your shipment.

• Tracking details are shared within 24–72 hours after dispatch
• Tracking updates depend on courier system updates
• If tracking is not updating, it may take time to reflect in the system

5. Shipping Delays

While we aim to deliver within the estimated time frame, delays may occur due to factors outside our control.

• Customs clearance delays for international orders
• High order volume during peak seasons
• Weather conditions or courier disruptions
• Incorrect or incomplete shipping address provided by customer

6. Incorrect Address Disclaimer

It is the customer’s responsibility to provide accurate shipping details. We are not responsible for
orders delivered to incorrect addresses provided at checkout.

• Please double-check your address before placing an order
• Contact support immediately if changes are required
• Once shipped, address changes may not be possible

7. Lost or Missing Packages

If your order has not arrived within the expected timeframe, please contact our support team.
We will work with the courier service to investigate the issue.

• Check tracking information first
• Contact us if delivery status remains unchanged
• Investigation may take a few business days

8. Contact Us

If you have any questions regarding shipping, delivery times, or order tracking, please contact our support team
through the contact page on our website.