At Allexo, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, this Returns & Refunds Policy explains your options and the process for returning items or requesting a refund.

1. Return Eligibility

We accept returns under specific conditions to maintain fairness and product integrity.

• Item must be unused, unworn, and in original packaging
• Return request must be made within 7–14 days of delivery (depending on product type)
• Proof of purchase (order ID or receipt) is required
• Items marked as “final sale” or “non-returnable” are not eligible

2. Non-Returnable Items

Certain products cannot be returned due to hygiene, safety, or clearance reasons.

• Personal care or hygiene products
• Customized or made-to-order items
• Digital or downloadable products
• Items damaged due to misuse or improper handling

3. Return Process

To initiate a return, please follow the steps below:

• Contact our support team through the website contact page
• Provide your order number and reason for return
• Wait for return approval and instructions
• Ship the product back to the provided return address (if required)

4. Refund Policy

Once your returned item is received and inspected, we will notify you about the refund approval status.

• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method
• Shipping fees are non-refundable unless the return is due to our error

5. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us immediately.

• Provide clear photos of the product and packaging
• Report the issue within 48 hours of delivery
• We will arrange a replacement or full refund depending on the situation

6. Exchanges

We currently offer exchanges only for defective or incorrect items. Standard size or preference-based exchanges may not be available depending on stock availability.

• Exchanges depend on product availability
• Defective items will be prioritized for replacement
• If exchange is not possible, a refund will be issued

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please follow these steps:

• Check your bank or payment provider account again
• Contact your payment provider, as processing delays may occur
• If still unresolved, contact our support team

8. Contact Us

For any questions related to returns or refunds, please reach out through our website contact page.